“Where to go for the medical check-up, how to undergo it, and what items to be checked”. With such concerns in mind, the reporter recently visited the Health Management Center of Hainan Chengmei Hospital for an interview.
“The hospital environment is excellent, the equipment is advanced, and the medical staff are both professional and caring. The entire check-up process was comfortable and reassuring.” After his examination, Mr. Tan, a Class C high-level talent in Hainan Province, couldn’t hide his satisfaction.
Stepping into the Health Examination Center of Hainan Chengmei Hospital, the spacious, bright, and warmly inviting environment immediately catches the eye. Visitors undergo various examinations in an orderly and methodical manner. Last year, the center received over 70,000 examinees, and feedback from both online and offline channels indicates that a significant number of clients came by reputation, with repeat customers accounting for a considerable proportion. So, what exactly is the charm of this examination center that attracts so many clients? To explore this, our reporter conducted an exclusive interview with Jin Hong, director of the Health Examination Center at Chengmei Hospital.
Professional expertise builds core strengths.
Director Jin Hong, as a seasoned expert in Hainan’s health management field and a certified National Level 2 Psychological Counselor, has dedicated over 30 years to the frontline of clinical internal medicine. She has accumulated profound professional knowledge and extensive practical experience in health check-ups, assessments, and interventions. She told the reporter: “For the many health-conscious individuals, regular check-ups are an extremely crucial step. Examinations can accurately assess a patient’s health status, thereby providing scientific and reasonable recommendations on whether hospitalization is needed or daily precautions should be taken. Upholding the principle of prevention first, we strive to avoid hospitalization for health issues that can be addressed through preventive and interventional measures.”
Hainan Chengmei Hospital Health Examination Center features a meticulously designed spatial layout, dividing the examination area into two distinct zones: A and B. Zone A, the shared examination area for VIP guests, is fully equipped with a blood collection room, ultrasound room, and routine examination sections such as internal medicine, surgery, otolaryngology (ENT), and electrocardiogram (ECG). Through smart planning of the check-up process, male and female guests undergo examinations in separate zones, ensuring utmost privacy. Zone B is exclusively designed for VVIP guests, offering a private examination area with 13 star-standard suites for an exclusive and confidential experience. Each guest is attended by a dedicated senior health assistant, delivering impeccable and personalized service.
The greatest highlight of this center lies in its innovative introduction of a health management service model that combines personalization and humanization while aligning with international medical resources, the "one-stop" approach. In terms of professional team building, it actively consolidates high-quality medical resources from both domestic and international sources, establishing precision diagnosis and treatment medical centers, minimally invasive surgical centers, and more. By introducing advanced family doctor service concepts and standardized procedures from the Mayo Clinic in the U.S., it has developed a refined and specialized service system. For talent recruitment, the center casts a wide net for exceptional professionals. Its current expert team brings together elites from 29 provinces, municipalities, and autonomous regions across the country. Led by renowned medical experts and academic authorities in the field, the team comprises a multidisciplinary professional force, including senior physicians, health managers, rehabilitation therapists, and more.
At the medical equipment and technology level, relying on the Hainan Cancer Hospital and this institution’s over 10,000 high-end medical devices, including globally pioneering equipment such as the world’s first color spectral CT (IQon Spectral CT), ultra-high-end ultrasound diagnostic system (ACUSON Sequoia), and 3.0T MRI, provides a solid foundation for precision, molecular-level diagnosis and treatment. Meanwhile, the inclusion of specialized devices like non-invasive arterial stiffness detectors and body composition analyzers significantly enhances the accuracy of disease screening and health assessments. The department configuration is comprehensive, encompassing internal medicine, surgery, gynecology, dentistry, otolaryngology, ophthalmology, psychology, traditional Chinese medicine physiotherapy, sports rehabilitation, and more, catering to the diverse needs of different clients.
Personalization and humanized service details are showcased.
In the field of personalized health management, the center is committed to building an “all-round, all-dimensional, whole-family, whole-life health cycle”, one-stop service system, including a series of personalized customized programs such as tumor prevention, chronic disease management, anti-aging medical aesthetics, and international medical coordination. Innovatively, it has introduced a membership card service, organically integrating precision physical examinations with lifestyle management to establish a closed-loop health management model, effectively helping clients reduce health risks.
For high-level talents, the center also offers tailor-made health management services, encompassing personalized offerings such as specialist consultations, risk screening, health assessments, chronic disease management, major illness prevention, anti-aging aesthetic medicine, comprehensive interventions, wellness guidance, and access to international medical resources—all designed to meet the comprehensive needs of high-end clients.
In terms of humanized services and experience optimization, the center adopts a home-style ward design, incorporating the “Sunshine and Sea” theme to create a warm and soothing examination atmosphere. It is the first in Hainan Province to introduce specialized services such as nursing butlers and platform nurses, offering “one-on-one” home nursing care and unattended ward services, comprehensively enhancing clients’ comfort during the examination process.
The medical examination center strictly implements the “separation of medical treatment and examinations” system to eliminate the risk of cross-infection at the source. The center is equipped with an intelligent appointment system, supporting online booking, self-selected packages, and one-stop payment services, while offering “early morning exclusive channels” and “one-stop overnight check-ups” to meet diverse needs. During examinations, a robust critical abnormality alert mechanism is in place, enforcing a “three-tier critical value reporting system”. If life-threatening abnormalities are detected, a multidisciplinary consultation is initiated within 30 minutes with assisted referral. Each client receives a dynamic electronic health record for closed-loop management and lifelong health maintenance. Post-examination, precise one-on-one report interpretation is provided by in-hospital or national experts, either online or offline.
The medical examination center differs from the traditional “one-size-fits-all” approach. By collecting client information and integrating their needs, after a comprehensive evaluation, experts will “tailor-make” a precise and thorough health checkup package for each client. It covers three aspects: essential baseline tests, specialized screening items, and precision prevention programs.
For specific groups with special needs, the medical examination center has specially set up hotel-style guest rooms. Some checkup items require prolonged observation or waiting, so clients can choose to stay overnight and complete their examinations at ease without the need for back-and-forth trips.
Hainan’s warm climate attracts a large number of tourists to visit the island every year, and healthcare and wellness have also become an increasingly popular industry in Hainan. It is reported that Hainan Cancer Hospital and Hainan Chengmei Hospital have strengthened their medical check-up services to meet the demands of domestic and international consumers, adhering to international, standardized, and personalized standards. More and more guests are coming for check-ups, especially repeat customers, whose numbers continue to rise. Last year, the number of check-ups reached a record high.
Reprinted from | Consumer Daily Net