In order to embody the concept of “extreme service” and comprehensively help patients to solve their problems, Hainan Chengmei Hospital will carry out nursing housekeeper service firstly in the province, adopt the “one bed” nursing service model and implement whole-process integrated nursing management.
With patients with geriatric diseases as the main service object, Hainan Chengmei Hospital provides better and more considerate services to the elderly. As soon as they enter the hospital, there will be dedicated staff to guide them through the whole process to help them solve their problems and reduce their worries. In the process of admission, treatment, discharge and post-hospital follow-up, the nursing housekeepers will provide comprehensive, high-quality, personalized and family-oriented care services in physical and psychological aspects, enhance patients’ sense of security and belonging, establish the concept of “if you have problems, feel free to require a nursing housekeeper” for patients, and be the “caring person” for patients and their families.