“Please propagandize them more, the medical staff here are just like family, they are quite sweet!” A few days ago, the 90-year-old patient Grandma Li and her family sent a banner with the word “Cure the disease with exquisite medical skills, obtain good reputation with fine care” to medical staff of Precision Medicine Center of Hainan Chengmei Hospital to express the recognition and praise of the medical staff.
The patient, Grandma Li, who lives in Chengmai, Hainan, was rushed to Hainan Chengmei Hospital for treatment of a sudden acute stroke on April 17.
“At the time of admission, the right limb of my mother-in-law had become hemiplegic and she was unable to swallow properly and walk.” Mr. Xiang, the son-in-law of Grandma Li, said that his mother-in-law has been strong and firm all her life, but now she is suddenly lying in bed unable to act and move, which is undoubtedly a heavy blow.
After careful allopathic treatment by the medical team of Precision Medicine Center of Hainan Chengmei Hospital and rehabilitation training in conjunction with Hainan Provincial Cancer Hospital for more than half a month, Grandma Lis condition got better quickly and she has now regained her ability to walk and swallow.
“Thank you so much, since resuming walking, my old mother-in-law could smile again like before.” Mr. Xiang said he was glad that his mother-in-law was treated in Hainan Chengmei Hospital, for not only the hospital environment is warm and comfortable, but also the medical care for the patients is very good.
According to the introduction, differing from the traditional hospital care model, Hainan Chengmei Hospital is in line with the “patient-centered” service concept, which put forward the first nursing housekeeper service in the province to create Hainans first “APN” (Advanced Practice Nurse) nursing team and establish nursing positions such as platform nurses, caregivers etc. to provide patients with nursing services with no family members accompanying or accompanying without nursing to further improve the patients medical experience according to various needs of different patients.
“From accompanying the examination to taking care of daily living, they are on call to help bathing, washing clothes ......24 hours a day, they take care of our family member better then ourselves.” Mr. Xiang said, during the hospitalization, his mother-in-laws care work were completed with the help of the hospitals nursing team, such care model greatly solved the difficult problem that it is hard for the patients family to accompany.
In addition to the meticulous care on life, the nursing team also pays special attention to the psychological care of the patients. Grandma Li, who has always paid attention to health, had difficulty accepting her sudden illness, and was once very sad, depressed and inactive towards treatment. After noticing this situation, the medical and nursing team of the Precision Medicine Center paid close attention to the changes in the patients condition, chatted with her actively to encourage her and calm her restlessness, and provided physical and psychological care to the patient.
“The medical staffs here are ‘warm’ and smile every day when facing their patients.” Mr. Xiang said, now they have already taken Hainan Chengmei Hospital as their other home, and recognized the medical staff as their family.
When Grandma Li recovered and leave hospital, her family sent a banner to all the medical staff of the Precision Medicine Center to express their high recognition and praise for the quality care and careful diagnosis and treatment.
Song Xiaodong, Vice President of Hainan Chengmei Hospital, said that it is the constant pursuit of the whole medical staff to provide satisfactory medical services to all the patients. Each banner and letter of appreciation is a microcosm of the medical and nursing staffs dedication to guarding the health of patients, as well as the affirmation and recognition of patients and their families to the medical and nursing staff.