To further promote the implementation and effectiveness of the 2026 "Flight Attendant-style Service, Expert-level Business" nursing team action plan, further optimize the quality of medical services, enhance the professionalism and communication skills of nursing staff, and provide patients with a more warm and professional medical experience, the 6A Nursing Unit took the lead in collaborating with the Cadre Health Care Office to conduct a special training on hospital service etiquette standards. All nursing staff in the area participated in the learning.
As the first course of the "Flight Attendant-style Service · Expert-level Business" nursing team action plan, this training closely integrates with the clinical work characteristics of the 6A nursing unit and focuses on core content such as professional image etiquette, communication and expression skills, reception service processes, doctor-patient empathy ability, and response to special scenarios. Teacher Wang Nannan from the Cadre Health Care Office explained practical knowledge such as service language norms, behavior etiquette, and patient communication skills through theoretical explanations, case analysis, and on-site demonstrations. She emphasized the detailed requirements in service and the key points of humanistic care, imparting service methods such as patient listening, gentle explanation, and active care, to assist nursing staff in creating standardized and caring flight attendant-style services.
Through this training, the service behaviors of the nursing staff in the department were further standardized, the patient-centered service concept was reinforced, and everyone's communication skills, emergency response capabilities, and humanistic care qualities were effectively improved, laying a solid foundation for the development of subsequent action plan skills improvement courses. Everyone expressed that they would apply the etiquette knowledge they learned to their daily work, starting from the details and focusing on service, optimizing service with air hostess standards, refining their business with expert-level requirements, and providing patients with safe, comfortable, and heartwarming medical services with a more amiable attitude, more standardized processes, and more professional care.
The 6A nursing unit will take this training as an opportunity to continuously promote the "flight attendant-style service and expert-level business" nursing team action plan, orderly carry out subsequent skill improvement series courses, continuously deepen service connotation, optimize service processes, enhance professional abilities, and comprehensively build a nursing team that combines high-quality service and excellent business skills, diligently protecting the health and happiness of every patient.
Image and text: Huang Jue
Editor: Ma Shiyu
First instance: Huang Guifang
Second instance: Jiang Bei
Source: Hainan Cancer Hospital Nursing Official Account