"Before coming here, I was worried that the language barrier would affect the physical examination. I didn't expect Russian service to be provided throughout the entire process. It's so considerate!"
At the Hainan Cancer Hospital/International Department of the Affiliated Cancer Hospital of Hainan Medical University, Mr. Andrey Petrovich Novak, Vice Chairman (Deputy Speaker) of the Legislative Assembly of Krasnoyarskiy Krai, Russia, gave a thumbs-up.
In June, the Hainan Cancer Hospital/International Department of the Affiliated Cancer Hospital of Hainan Medical University was just unveiled and established, and it welcomed its first foreign medical examination client, Mr. Novak.
This
is a heavyweight figure who has long been deeply involved in Sino-Russian
economic and trade cooperation, and has been connecting Chinese enterprises
with agricultural, cultural and tourism investment projects in northern Siberia
for years. Leveraging the convenience of the mutual visa exemption policy
between China and Russia, he frequently travels between the two countries. The
spring-like climate in Hainan has also inspired him to experience medical
services during his business trips.
Thus, this "spontaneous" physical examination experience became an unexpected gain for him in Hainan.
International Department's debut: The first foreign client is a "heavyweight"
Dong Wen, Vice President and Director of the International Department at Hainan Cancer Hospital, introduced that the International Department is a high-end foreign-related medical platform that the hospital focuses on building, fully benchmarking against international first-class medical service standards, and providing personalized and high-quality special medical services for foreigners and domestic high-end individuals. As the only tertiary Grade A oncology hospital in the province, the hospital is constructed in accordance with international modern medical standards.
Mr. Novak chose to come here for a physical examination, which was more like a "field visit" to assess the level of medical services in the Free Trade Port. Facing this "initial assessment", the hospital clearly did not disappoint.
One-stop physical examination + Russian service: details impress foreign customers
Physical examination is not a cold and impersonal process, but a warm service experience. In order to ensure Mr. Novak receives the best service, Niu Tiehong, Vice President of Hainan Chengmei Hospital, and Li Lei, Director of the Health Management Center, made advance arrangements and assigned medical staff proficient in Russian to provide full-service assistance throughout the process, accompanied by dedicated personnel for guidance. From appointment registration, health consultation, full physical examination, to report interpretation, all steps were handled in a "one-stop" manner.
What
was even more reassuring were the exclusive green lanes and rest rooms: there
was no need for long queues or unnecessary back-and-forth, as dedicated time
was reserved for each step in advance. The entire physical examination process
was efficient, private, and comfortable, making Mr. Novak feel "at
home".
"The
doctors are very professional, the equipment is very advanced, and the
environment is very comfortable, but what touched me the most is the
Russian-speaking service team the hospital provided for me, which made
communication barrier-free!" Mr. Novak said with emotion.
"Mutual recognition of results" - physical examination reports are also valid on the other side of the world
Not only is the process comfortable, but the results are also "awesome". The Medical Laboratory Department of Hainan Cancer Hospital has obtained ISO 15189 medical laboratory accreditation, which means that the test reports issued by the hospital are internationally recognized for mutual acceptance of results - a detail that is particularly meaningful for foreigners who frequently travel across borders.
The
next day, the hospital arranged for a senior doctor to provide Mr. Novak with
one-on-one report interpretation and health guidance. His meticulous and
professional attitude once again earned his high trust.
He expressed that the mutual visa exemption policy between China and Russia has greatly facilitated personnel exchanges. He is very willing to recommend Hainan's high-quality physical examination services to more Russian friends and looks forward to conducting more exchanges and cooperation with our hospital in the medical field in the future.
The new medical business card of the Free Trade Port: The International Department is not just about "physical examination"
With the in-depth advancement of the construction of Hainan Free Trade Port, the agglomeration of foreign talents and foreign-funded enterprises is accelerating, and the demand for high-end special medical services is continuously rising. Hainan Cancer Hospital/Affiliated Cancer Hospital of Hainan Medical University has not only achieved "localization of international services" but also demonstrated the strength of high-end medical care in Hainan through practical actions.
In the future, leveraging the geographical advantages and policy dividends of the Free Trade Port, the hospital will continue to upgrade its foreign medical service system, deepen international medical cooperation, and turn the International Department into a shining "medical card of the Free Trade Port", so that more foreigners in Hainan can not only "have a good time", but also "receive good medical treatment and excellent services when they are sick and undergo examinations".
After all, the warmth of medical services knows no borders.
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